Return & Refund Policy

Effective Date: 08 July 2026

At Corporate Gift Partner, we specialize in customized and made-to-order corporate gifting products. Since most products are personalized with your company logo, branding, colors, or other custom requirements, we maintain a strict No Return & No Refund Policy for customized orders.

Please read the following policy carefully before placing an order.

Customized Products

All customized, personalized, printed, embroidered, engraved, or branded products are manufactured specifically for your business.

Therefore, we do not accept returns, exchanges, or refunds for:

  • Customized corporate gifts
  • Logo printed products
  • Employee welcome kits
  • Custom uniforms
  • Personalized gift hampers
  • Branded merchandise
  • Products manufactured as per customer specifications
  • Bulk orders produced after artwork approval

Once the artwork and order are approved and production has started, the order cannot be returned or refunded.

Eligible Returns

Returns or replacements will only be accepted if:

  • The product received is damaged during transit.
  • The product has a manufacturing defect.
  • You receive an incorrect product different from your confirmed order.
  • The quantity delivered is significantly different from the confirmed invoice.

Reporting an Issue

To request a replacement, you must:

  • Notify us within 48 hours of receiving the order.
  • Share clear photographs and videos of the damaged or defective product.
  • Provide your order number and invoice details.

Claims made after 48 hours of delivery may not be accepted.

Inspection Process

Once your request is received:

  • Our quality team will review the submitted details.
  • If the claim is found valid, we will arrange a replacement or another suitable resolution.
  • Corporate Gift Partner reserves the right to approve or reject claims after inspection.

Refund Policy

Refunds are not applicable for customized or made-to-order products.

A refund may only be considered if:

  • We are unable to fulfill your confirmed order.
  • The product is unavailable and no suitable replacement can be provided.
  • A duplicate payment has been made.

If approved, refunds will be processed to the original payment method within 7–10 business days.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized products
  • Personalized products
  • Logo branded products
  • Used products
  • Products damaged due to improper handling after delivery
  • Orders approved by the customer before production
  • Clearance or special pricing items (unless defective)

Order Cancellation

Orders may be cancelled only before production begins.

Once artwork has been approved and production has started, cancellation, return, or refund is not possible.

Contact Us

For any questions regarding returns or replacements, please contact us:

Corporate Gift Partner

📧 Email: sales@corporategiftpartner.com

📞 Phone: +91 75053 85711

🌐 Website: https://corporategiftpartner.com

By placing an order with Corporate Gift Partner, you acknowledge and agree to this Return & Refund Policy.